What types of questions will be answered?
We will answer:
Brief, factual questions such as 'In what year was Albert Einstein born?' or 'What is the highest mountain peak in the U.S.?'
Requests for assistance with search strategies, including finding information on the internet.
Questions about library services.
We will not answer:
Questions that require an opinion about or interpretation of medical, legal, or financial information.
Requests for assistance editing resumes, school papers, etc.
Local history or genealogy questions. These types of inquiries should be directed to the library's Archivist.
When will I get a response?
While we will attempt to answer your question as soon as possible, priority must be given to patrons making inquiries in person or by phone. As a result we can only guarantee a response within 24 hours, Monday-Friday and within 48 hours, Saturday-Sunday. If you require an immediate answer to your question, please visit our library or call the Reference Desk at 781-314-3425 x3.
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